UK IS A NATION OF NEGLECT AS RESEARCH REVEALS WE PUT HOMES IN DANGER
According to new research by the Consumer Protection Alliance – a group made up of Dispute Resolution Ombudsman, Gas Safe Register, NICEIC and Which? Trusted Traders, with the aim of promoting consumer safety and protection in the UK – over half of Brits (55%) do not unplug electric appliances that are not designed to be left on, whilst some 52% do not know how to test their smoke alarm for functionality. Shockingly, 22% don’t check that the front door is locked before turning in, leaving them open to potential disaster – yet over half of the nation (51%) would check that the curtains are closed at bedtime. A staggering 62% of Brits admit to not checking the hob is turned off before going to bed; risking appliance damage, or worse. Despite the importance, 44% of Brits admit that they do not carry out annual safety checks on the electrical appliances in the home. Of those, 42% don’t know how to check them, over a third (34%) are not aware of which appliances need checking and almost a quarter (23%) ‘can’t be bothered’ to organise the check. Aligned to this, 28% would wait until an appliance had completely broken down before being prompted to get it assessed, meaning what could have been a simple check develops into a major issue. More than a quarter (26%) would only organise a safety check-up when they heard about a friend’s misfortune, such as a boiler breaking down or the hob conking out. Cheryl Cox, Public Affairs Manager at NICEIC and member of the Consumer Protection Alliance, comments: “It’s worrying that the nation is turning their attention away from safety in the home, and that some wouldn’t even consider using the professionals in times of need. Gas and electrical safety is important year-round, but especially during the winter months when an extra strain is placed on our appliances in the home. We tend to forget that our appliances such as the boiler, gas hob and hot water cylinder are used so frequently that they need extra maintenance. Everyone needs to be aware of the dangers and we believe that safety is paramount, and education is key.” Worryingly, the survey of 2,000 British adults also reveals a lack of knowledge and understanding when it comes to home safety: 64% have ended up paying a professional to fix a botched job that was carried out by a ‘cowboy’ tradesman, which has resulted in spending up to an extra £500 on average 26% were unaware that a boiler requires an annual safety check 17% believe they could carry out a check on gas appliances themselves, with over three in five (63%) taking instructions and guidance from online resources such as Google, YouTube or social media 22% don’t know how, or simply wouldn’t bother, to check if their chosen tradesperson is registered in their profession In response, the Consumer Protection Alliance has launched a national consumer safety campaign warning homeowners and landlords about the dangers lurking in the home. Brits are advised to think safety first with these five top tips to ensuring your home is safe: Install smoke alarms and carbon monoxide detectors where appropriate and test them on a regular basis. Arrange for an annual safety check on the following gas appliances: Boiler Gas fires Gas cooking hob Hot water cylinder Carry out your own annual visual checks on plugs, sockets, cables, leads and light fittings and seek help from a registered electrician if you find any issues. Arrange for an inspection and test of electrical installations every five years, regardless of whether the property is owned or rented. When having a gas or electrical safety check carried out, always hire a registered, professional tradesperson such as those on the Gas Safe Register or those registered with NICEIC. Each year, 350,000 serious injuries are caused by electrical faults. There are as many as 250,000 illegal gas jobs carried out each year and 40 people die from carbon monoxide poisoning annually. The Consumer Protection Alliance was founded by Dispute Resolution Ombudsman, Gas Safe Register, NICEIC and Which? Trusted Traders with the aim of promoting consumer safety and protection in the UK. For further information about the Consumer Protection Alliance, please click here.
Who do you trust? Electricians come top of Which? Trusted Traders survey
Roofers and builders are considered the least trustworthy tradespeople, while electricians are the most likely to inspire confidence, according to new research from Which? Trusted Traders. The survey has revealed that four in 10 (38%) householders do not trust builders and roofers when employing them for the first time, making these trades the least trusted for domestic building work and repairs. In stark contrast, eight in 10 (80%) of those surveyed said they trusted the electrician they called in to make repairs and improvements in their home. Central heating engineers were also widely trusted, with three quarters (75%) feeling confident that they would do a good job. The survey also asked people about their biggest worries when hiring a tradesperson, revealing that the largest concern was that they would not turn up at the agreed time, which was cited by six in 10 (62%). Poor workmanship and being taken for a ride were other top concerns, with over half (55%) worrying that a trader would do a bad job and a similar number (46%) anxious that they would be ripped off. Raj Kakar-Clayton, Managing Director of Which? Trusted Traders, said: “It can take a lot of trust to welcome a trader into your home, particularly if they’ve never worked for you before. Take the stress out of home improvement by reading online reviews, asking for references and making sure you have a contract in place before the job starts.” Advice from Which? Trusted Traders Be clear about the work that you want completing and ask for quote, rather than an estimate. Always ask for references when employing a new trader. Get a contract in place to protect you in the event of a problem. Membership of a trade association isn’t a guarantee of a good quality trader but it’s generally a sign that a trader wishes to work professionally. Find a Which? Trusted Traders endorsed trader in your area by using the straightforward search function on our website. For more advice on hiring Trusted Traders, please click here A full list of net trust in tradespeople Electricians – 80% Central heating engineers – 75% Plumbers – 73% Carpenters – 72% Decorators – 70% Plasterers – 68% Glaziers – 65% Mechanics – 64% Tilers – 61% Kitchen fitters – 58% Builders – 53% Drain and sewer services – 50% Roofers – 48%
